rtp966 · Questions & Answers
rtp966 FAQ — Frequently Asked Questions
This single page gives detailed answers to over 20 of the most common questions players ask about deposits, withdrawals, local games, Live Casino, and responsible gaming.
If you have questions about using the rtp966 platform, this FAQ page is the first place to look. It covers how to deposit, how long withdrawals take, how to play casino games, what 2D/3D means, how to set your own limits, and how to log in — all organised into 5 sections. Reading through the questions first will help you use your playing time more effectively. If you cannot find the answer here, you can reach us any time through Live Chat, 24 hours a day.
Complete FAQ
Over 20 questions across 5 sections — click any question to read the answer
Withdrawals
Yes. rtp966 only transfers withdrawal funds to your own registered KBZPay, Wave Money, AYA Pay, or CB Pay account. Transfers to another person's wallet are not allowed. This policy is a firm safeguard for financial security and proper user verification. Make sure the name on your wallet matches the name on your platform account.
The minimum withdrawal amount at rtp966 is 30,000 Ks. Withdrawals below this amount are not allowed. Before submitting a withdrawal request, make sure your balance is 30,000 Ks or more. Do not confuse this with deposits — the minimum deposit is only 3,000 Ks.
rtp966's withdrawal service is open 24 hours a day, 7 days a week. Requests are processed immediately, whether it is late at night or a public holiday. Once a withdrawal request is confirmed, funds normally arrive in your wallet within 10 to 45 minutes. Processing runs on MMT (UTC+6:30) and timing may vary depending on the payment network.
If more than 45 minutes have passed since you submitted your withdrawal request, there are several possible reasons — the wallet name may not match, a bonus wagering requirement may not yet be met, or the request may still be under review. If this happens, contact us via Live Chat with your withdrawal request number and our 24/7 support team will look into it right away.
Local Games
3D lottery is a traditional Myanmar number lottery format where you try to match 3 pre-set digits. Results are based on official external result data, so players choose their own numbers — rtp966 does not tell you what to pick. Please understand that this is a game of chance and we do not provide any number tips or predictions.
In 2D lottery you only need to match 2 digits, compared to 3 in 3D, which many players consider easier to match — but the payout rates differ accordingly. Because results are based on official data, we have no way of knowing in advance what numbers will come out, and we clearly state that we cannot offer any advice on which numbers to pick. These games are chance-based with unpredictable outcomes.
Shan Koe Mee is a traditional Myanmar card game played using the last digit of your total score. In short, you are dealt two cards and a third card determines the outcome — the final digit of your total is what counts. You can read the full rules for how each card is used on the Shan Koe Mee page.
All local games on rtp966 can be played directly in your phone browser — no extra app download needed. Whether you're on Android or iOS, just open Chrome or Safari, log in as usual, and start playing. The site is built with a responsive design for all screen sizes, so everything works smoothly.
Self-Exclusion
rtp966 has a Responsible Gaming page that explains how to set personal limits and how to stop problem gambling. You can also contact rtp966's 24/7 Live Chat directly to request an account restriction or temporary suspension. Please put your health and financial wellbeing first and do not hesitate to ask for help.
Cooling-off is a short break locked in for a specific period (for example, 24 hours or 7 days), while self-exclusion is a longer-term protection that requires a more involved process to reverse. Both can be requested through rtp966's Live Chat. These tools are always available for players who want to take control of their gambling.
When you play more than you intended every day, when you keep playing to win back losses, when you constantly think about how to find money to play, or when gambling starts to affect your family life and finances — these are the early signs of problem gambling. If you notice any of these signs, stop playing and seek help.
The rtp966 platform is only open to players aged 21 and above. We reserve the right to refuse service to anyone under 21. This age restriction is a firm measure to protect children and young people. Please secure your phone to prevent anyone underage near you from accessing this platform.
Deposits
rtp966 does not charge any commission on deposits from our side. 100% of the amount you deposit is added to your account balance. However, you should check the transfer fees set by payment providers such as KBZPay or Wave Money, as those are outside rtp966's control.
The minimum deposit for KBZPay, Wave Money, AYA Pay, and CB Pay is 3,000 Ks, regardless of which payment method you choose. Your first deposit is eligible for a 100% Welcome Bonus, and since the bonus affects your balance, plan how much you want to deposit before you proceed.
If your account balance still hasn't updated more than 15 minutes after your deposit, first check your wallet's transaction history to confirm the money has left. Then contact rtp966 Live Chat with a screenshot of the transaction. Our support team will investigate and resolve it within 24 hours. If you transferred to the wrong number, rtp966 cannot be held responsible, so always double-check the account name before sending.
The payment methods currently accepted at rtp966 are KBZPay, Wave Money, AYA Pay, and CB Pay. These 4 mobile wallets offer a fast, easy, and round-the-clock local payment service for players in Myanmar. Deposits via Visa or Mastercard are not supported at this time.
To deposit with Wave Money — (1) Log in to your rtp966 account and select Deposit, (2) Choose Wave Money as the payment method and enter the amount, (3) Transfer the money from your Wave Money app to the rtp966 Wave Money number shown, (4) Enter the transaction ID on the platform and submit. Your balance will update within minutes after the deposit. Make sure the amount is correct and do not deposit less than 3,000 Ks.
Online Casino Games
Live Dealer games are played by watching a real human dealer dealing cards live via video streaming — not results generated by a computer algorithm. Slots use a random number generator (RNG), which makes them different in design and payouts. Live games include Baccarat, Roulette, and Dragon Tiger, and you can play in Burmese at rtp966 Casino.
In Baccarat, there are two sides — Player and Banker — and the side whose cards total closest to 9 wins. Players place bets in advance on Player, Banker, or Tie. If the card total exceeds 10, only the last digit counts (e.g. 15 = 5). The Tie payout is higher but the probability is lower. At rtp966 Casino, the tables are beginner-friendly and the live dealers speak Burmese, so it is easy to follow along.
Dragon Tiger can be described as the simplest version of Baccarat. One card each is dealt to the Dragon side and the Tiger side, and the higher card wins — it is that straightforward. There are no third-card rules or combination frameworks like in Baccarat, so it is generally easier for beginners to pick up. You can play Dragon Tiger with a live dealer at rtp966 Casino.
In Roulette, payouts depend on which number and colour the ball lands on as the wheel spins. A good starting point is betting on Red/Black or Odd/Even, which pays 1:1. A straight bet on a single number pays much higher but has lower odds. Players in Myanmar enjoy Roulette in South Asian live casino games. rtp966 Casino has live Roulette tables.
Need more help?
If you cannot find the answer in this FAQ, rtp966's Myanmar-language support team is available 24 hours a day, 7 days a week. You can reach us instantly via Live Chat, or by email, and we will get back to you as quickly as possible.
Live Chat — Myanmar language 24/7